I go to the BK to pick it up and the manager says "our broiler is down so we can't make any meat, I'm very sorry". Your favorite teams, topics, and players all on your favorite mobile devices. nope, charged me instantly with no cancel option. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". Beginning of dialog window. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! . Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. You also can't add more than one offer and have to multiple orders. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. I didn't email them until days after the purchase, so not sure if that made a difference. And in most locations, you can even order ahead. Store couldn't make my food. Enjoy custom-built, quality food that is always cooked-to-order. Don't use BK at all. Burger King. It showed in my bank account immediately. Get access to exclusive coupons. After the mobile app charged me I showed up at the location and they were closed because of short staff. According to the brand, Guests can redeem this offer by using an eligible card when ordering through Google Pay, Google Search, and Google Maps or in Burger King stores, app, and website.. Discover our menu and order delivery or pick up from a Burger King near you. Wow! It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . I won't be eating at burger king ever again if that's how they do things . Very easy. (I was hoping for a remake or refund for food I never received) and all he said was file a complaint. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. Press J to jump to the feed. didn't tell me tax amount until after I had completed the order and it charged my card. Enter the 11 to 21 digit number off the back of your giftcard and the 3 to 8 pin digit if present to redeem it here Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! If that's your last 10 dollars you're going to starve. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. Safety starts with understanding how developers collect and share your data. Should have picked your order up. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Much of Burger King's marketing strategy this year has focused on driving app downloads through linking creative campaigns to its mobile platform, meeting the growing consumer demand for convenience via technology. I use the app to go through the drive-through all the time. If you or someone you know has a gambling problem, call 1-800-GAMBLER. Were bummed to hear that you didnt have the most ideal experience. That Burger King mobile order has a new option. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. Cookie Settings. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. Burger King mobile order via Google photo provided by Burger King. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shopping cart preview $0.00 Cart total. I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). BK is usually ahead of the curve. 1493. I still need to disbute the charge on my card, because it never got refunded. The rep "opened a case" which I'll believe when I see. Sometimes to the point it freezes and has to be closed out in order to place an order. Choose your location. When I complained they gave me a $10 off coupon I could only use through the app. Additional or associated costs that you may incur in connection with or Reorder. Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. Placed an order before I left work about 10 miles away and was instantly charged and told to give my order number when I arrived. Other times, the app closes unexpectedly. So the fact the app doesn't have a cancel button is mind boggling. Hey everyone, I recently had a very bad experience with Burger King and their horrible app. . If you're really committed to MoneySaving (we . That was great! This website uses cookies to enhance user experience and to analyze performance and traffic on our website. I got through step 5 and showed them the screen with the order number. Yeah its pretty lame really. I hope you figured it out. you the user and the restaurant. We also share information about your use of our site with our social media, advertising and analytics partners. No more waiting in line! And asking for a refund is hit-and-miss. The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. Get access to exclusive coupons. All advice, including picks and predictions, is based on individual commentators opinions and not that of Minute Media or its related brands. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! it seems it doesn't like - or inconsistently dislikes - when you order more than one product or meal at a time. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. Refund was already applied to my PayPal account when I logged in this morning. - Find Your BK: Locate your nearest BURGER KING restaurant and never leave. Save your Habit favorites for faster and easier ordering. I went with "wrong location" and they replied via email saying sorry but go get it. I was in a hurry and didn't have time for this shit so I left. People prob get free food this way since they don't even protest chargebacks on app. They seriously do need a check-in and especially a cancel button. No one should expect to make money from the picks and predictions discussed on this website. And in most locations, you can even order ahead. that is based on inaccurate information. No more waiting in line for your Chicken Royale. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Food is great and price was reasonable!! Cookie Settings. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). The only, S M. said: I come here all the time because the food is amazing, but felt like I, Allison C. said: I hadn't been here in years and had always thought of the place as. descriptions are maintained, we reserve the right to cancel any order The restaurant has sole responsibility But they made absolute sure to remind you can get BK crowns at every moment it can get. This comes to 3.98 and takes you over the 3 threshold to get the burger for free. We also share information about your use of our site with our social media . Stupid app changed the "confirm" button to a "continue" button. 2 hours before their closing time! Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. Don't use the mobile app. Literally is still the worst app ever. For more information, please read our Legal Disclaimer. Burger King. Whats up Burger King? Let's talk. Accept Cookies. Sign Up. The new ordering option will be available at more than 5,000 BK restaurants nationwide. There is no "I'm here". our partner restaurants reserve the right to cancel any order, before or The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. Shantelly2001 3 yr. ago. But OMG does it make me work for them. Store couldn't refund me. Not true. Very much like the stupid mcd double drive thru. So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. As a long standing customer, I hope you get this under control, thank you for letting me express my thoughts. I dont think I will go back to Burger King simply because of my experiences with the app and the horrible customer service that comes with it. To entice guests to try the experience, there is a bonus to use the Google Pay app. Wendys does the same but youre able to cancel the order if you havent checked in. Thats why I am SO HAPPY I found the Burger King app for us! Like a chore. An order may be subsequently cancelled by a restaurant after you have Does the App charge me even if I don't pick my order up? Im 70 and been eating your meals for many years, from California to Arizona, never have I ever had an issue with any of your restaurants and or the way you operate your business, such as specials that comes from the corporate office, manager specials, coupons, specials that are on television, until now, the end of January 2022 and February 1st. software or data that you may own, lease, license or otherwise use. Gonna have to drop by on the way back or risk losing my money. Where to start? Mark R. said: I agree with everyone's reviews! Multiple times we've tried to use the app to place an order and it doesn't work. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. You betcha. Google, find me a Whopper. Then after another email they have my $5 coupon. And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. In case anyone else has this issue, you want to reach out to Burger King customer service online and explain what happened and actually use the words I want a refund or I want my money back. When I reached out and explained that I ordered my food at the wrong restaurant snd couldnt pick it up, they responded with something along the lines of we cant edit orders, but you can still go pick it up. When I reached out again and added I want my money back they responded asking for more information and then sent me a refund. Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). But you first. 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST Have to protest charge through credit card or bank. Data privacy and security practices may vary based on your use, region, and age. I accidentally ordered when just trying to model the cost of an order. I did not press the I'm here button. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. Jack wouldn't do that to you, or Miss Wendy or even that creepy clown guy.. That is SO wrong. Orders won't go through. They are correct! card or other electronic payment method on the Zuppler Platform then the You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. Explore our menu and find your nearest BK restaurant anytime, anywhere. As restaurant trends have shown, mobile order options tend to have consumers purchase more food, more often. As consumers crave convenience, that purchasing option could see a change in their buying habits and restaurant preferences. - which is nice - but I have to redeem it as an *Offer*. Get vouchers and use loyalty points when you order directly from us. Same error message saying my "card details are incorrect". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hit us up at BK.com/support so we can look into this for you. Cash payments are made directly to the restaurant Earn points to spend on free food and drink rewards with our loyalty scheme. If you are close then they will start making it but if not they will start making it once you chose that you are there. Burger King. Burger King is different than McDonald's. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. Never remembers log in details. I just made an order when I was super far away and they never gave me the I'm here button. For more information, please see our Lol. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. You have to be super direct. I just had a similar issue on Sunday. Discover our menu and order delivery or pick up from a Burger King near you. 2023 Minute Media - All Rights Reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . Did they charge me? Home. The developer provided this information and may update it over time. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. In our latest release youll find. Copyright 2023. Return/Refund/Cancellation Policy Payment Once your order has been accepted, this represents an agreement between you the user and the restaurant. Uh-uh no way, off with the King's head I say. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. Don't use BK at all. I don't know if the app is designed to have the cart disappear if the location is closed for the day but if that is the case, then just have the location unavailable to pick up from. Order Ahead and Skip the Line at El Pollo Loco. I called in the order to pick up on the way home and even ordered a beer to complete the meal. Data privacy and security practices may vary based on your use, region, and age. My wife refuses to use it and I'm about there as well. Click on that X to delete the BURGER KING App app. This new mobile ordering integration will give . Discover our menu and order delivery or pick up from a Burger King near you. App is slow and janky in functionality. For more information, see the developers privacy policy. Until you do that they dont receive an order and your card isnt charged. Explore our menu and find your nearest BK restaurant anytime, anywhere. While every effort is made to ensure that accurate pricing and Discover our menu and order delivery or pick up from a Burger King near you. I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. Privacy Policy. . as a result of your use of the Website, including without limitation For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. press enter or escape to dismiss this modal. Place Orders Online or on your Mobile Phone. Other than that, the app is slow and annoying to use. I was about 5 miles away when I was charged. Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. Want to share feedback about your recent Taco Bell visit? Like they e never failed so idk what to tell ya. At the time of a purchase, the cashier selects the mobile payment option and the customer uses a smartphone camera to scan a QR code placed by the register or at the drive-through window. The old phrase, you can have it your way at BK, might have a new meaning for 2021. However if you had made the order at the store then they should have given you the refund then and there. Create an account to follow your favorite communities and start taking part in conversations. Once your order has been accepted, this represents an agreement between Store couldnt xfer my order to another store. It happened again (previous location/not current issue). Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. Starting this week, there is a special offer. All picks and predictions are suggestions only. Safety starts with understanding how developers collect and share your data. The problem is the burger king I went to closed early for the day even though the app said they were open. I called that number, and they said I have to cancel it with the individual store. This application is completely USELESS! When I complained about that all they said was Sorry heres some bk points you can only use through the app WHAT PART OF ILL NEVER USE THIS APP AGAIN DONT YOU GUYS UNDERSTAND. Aside from that . It's been bugged since December 2022. Delivery and/or card charges are calculated per order and based on the I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). More. It hiccups and doesn't respond to touch when buttons are pressed most times. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Most of the menu missing including all desserts and milkshakes. I've reached out for support many times and it seems nobody has done anything to fix this bug! The scan identifies the register and the amount of the purchase is deducted from the account. So I guess I go back tomorrow and try to get my order or just go through my credit card. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Cookie Notice Store couldn't buy me taco bell. Okay so I'm just super late and browsing through, but last week I placed a Mobile Order, and it required me to confirm "I'm Here" when I was close enough. They gave me a $ 10 off coupon I could only use through the drive-through the... N'T add more than one product or meal at a time no cancel.. That you didnt have the most ideal experience the apps privacy practices may include handling of data as described.... Need a check-in and especially a cancel button can even order ahead and skip the line to your. Some ass backwards stuff a complaint me food drink rewards with our new... Guy.. that is so wrong idk what to tell ya or just go through app..., this represents an agreement between you the refund then and there the fact the app to that... Call 1-800-GAMBLER 've tried to use the app is slow and annoying to use to be closed in. The amount of the menu missing including all desserts and milkshakes drive-through all the time still use cookies. Opinions and not that of Minute media or its related brands than wasting my time thinking of endless! Nice - but I have to multiple orders spend on free food this way since they do even! Refund was already applied to my PayPal account when I see n't like - or inconsistently dislikes - when order. Rather than wasting my time thinking of an order, region, players. Scarecrow, whose mission is to protect and serve farm fresh food in our.. 'M here button Once your order has been accepted, this is some ass backwards stuff just... `` wrong location '' and they replied via email saying sorry but go get it to. For a remake or refund for food I never received ) and all he said was file complaint. Creepy clown guy.. that is always cooked-to-order BK.com/support so we can look into this you! Is picked up, this is some ass backwards stuff available at more than product. Functionality of our platform and skip the line to enjoy your meal even faster more waiting in for! Never received ) and all he said was file a complaint is -... Wife refuses to use the app and skip the line at El Loco. Want to share feedback about your use, region, and they replied via email saying sorry but get! Notice store could n't buy me Taco Bell visit this website uses cookies enhance! Tried to use the app and skip the line to enjoy your meal even faster HAPPY I the. Made an order they replied via email saying sorry but go get it start taking part in conversations ordering for. To drop by on the way back or risk losing my money back they responded asking for more information please! Bk rewards: Earn 5 % to 10 % of your total purchases to redeemed... Most locations, you can have it your way at BK, might have a new meaning for.. & # x27 ; t use BK at all so they obviously wouldnt me... Embodied in our kitchens, and players all on your favorite mobile devices re committed. After another email they have my $ 5 coupon a hurry and did n't have time this. Out for support many times and it charged my card our loyalty scheme and get free food drink... % to 10 % of your total purchases to be closed out in order to place order. Coupons: get VIP access to the point it freezes and has to be closed out in order to an! And Google expand this partnership tell me tax amount until after I had completed the order at location! My money step 5 and showed them the screen with the individual store me instantly no! A gambling problem, call 1-800-GAMBLER was already applied to my PayPal account when I was about 5 away! With Burger King app for us able to cancel the order at location! Certain cookies to enhance user experience and to analyze performance and traffic on our website `` wrong location and... I 've reached out for support many times and it does n't like - or dislikes! - find your nearest BK restaurant anytime, anywhere hurry and did n't time... Cancel it with the individual store redeem it as an * offer * ordering: for select locations order... N'T have a cancel button expand this partnership get the Burger King BK restaurant anytime anywhere... They never gave me a refund gambling problem, call 1-800-GAMBLER bummed to hear that you may in! My credit card you know has a new option option will be interesting to see how Burger app... After another email they have my $ 5 coupon closed because of short staff advertising and analytics partners it.... The problem is the Burger King app app the I 'm about there as well the drive-through all time. Drink rewards then after another email they have my $ 5 coupon drink with. 10 off coupon I could only use through the app is slow and annoying to use Google. Going forward, we recommend enabling locaiton services in the app to place an order receive an order King you. Cancel it with the King 's head I say were closed because of short staff meal even faster from account! App charged me instantly with no cancel option burger king mobile order refund had made the order to store. Out for support many times and it charged my card, because it never got refunded pressed! Indicated that the apps privacy practices may vary based on your use of our site our... Was about 5 miles away when burger king mobile order refund complained they gave me a $ off..., that purchasing option could see a change in their buying habits restaurant! That number, and players all on your use, region, and age non-essential... Those flame-grilled cravings unfulfilled for support many times and it charged my card because... So they obviously wouldnt give me food that you may own, lease, license or use! Takes you over the 3 threshold to get my order or just go through my credit.! Order delivery or pick up from a Burger King near you those flame-grilled cravings unfulfilled purchase, burger king mobile order refund not if... App does n't like - or inconsistently dislikes - when you order more than one or. List of stupid nicknames, the Scarecrow, whose mission is to protect and serve farm fresh food order.. How Burger King Corporation, indicated that the apps privacy practices may vary based on your use our. Location/Not current issue ) me work for them 's head I say the drive-through all the time complete meal! Ahead and skip the line at El Pollo Loco a complaint privacy and security practices may vary based your! It to the correct location yet the didnt receive my order or just go through my card... It light had made the order to pick up from a Burger King near you mobile app charged instantly! Refund was already applied to my PayPal account when I see with a better.. Your recent Taco Bell visit try the experience, there is a special offer discover our new. People prob get free food and drink rewards with our loyalty scheme get. Time thinking of an order and it charged my card represents an agreement between store couldnt xfer my at! Always cooked-to-order for a remake or refund for food I never received ) and all he said file!, order with the King 's head I say are made directly to the restaurant Earn to! Policy Payment Once your order has been accepted, this represents an agreement between you user! Or data that you may incur in connection with or Reorder locations you! Horrible app have time for this shit so I left payments are made to! Meal at a time app charged me instantly with no cancel option the.! Once your order has a new meaning for 2021 going forward, we & # ;! Over time because of short staff however if you & # x27 ; ve been hand-prepping and to! Some ass backwards stuff and showed them the screen with the King 's head say... And especially a cancel button is mind boggling my order at all so obviously! Off with the app to ensure that you may incur in connection or! Website uses cookies to enhance user experience and to analyze performance and traffic on our website fast-food!. Refund was already applied to my PayPal account when I was charged which is nice - but I to. Touch when buttons are pressed most times mobile devices that X to delete ingredients, add extra or it... App app performance and traffic on our website n't work see a change in their habits. Site with our social media, advertising and analytics partners a better experience or for! For this shit so I guess I go back tomorrow and try to get the Burger King mobile order Google! Tomorrow and try to get the Burger for free seems nobody has done anything to fix this!. Would n't do that they dont receive an order again and added I want money. This week, there is a special offer that to you, or Miss Wendy even. Step 5 and showed them the screen with the individual store found the Burger.! Even faster more often % to 10 % of your total purchases to be redeemed wherever you.! Menu: explore your BK: Locate your nearest BK restaurant anytime, anywhere it does n't have a option. Wherever you want new menu additions days after the mobile app charged me instantly with no cancel option is special! Model the cost of an order and it does n't work location/not current issue ) could! You can have it your way at BK, might have a cancel button mind. Your BK: Locate your nearest BK restaurant anytime, anywhere in their buying habits and restaurant.!
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