Very happy with my purchase. We may earn a commission when you use one of our coupons/links to Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. We apologize for any inconvenience. How Long Does It Take for Korean Skincare to Work? I placed an order from yamibuy Japan fulfillment center. Get up to a 78% discount on your order. Customer Service I didn't realized they have an option to order from Japan. Alcoholic Beverage Sake. 3. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. Items due to transit damage may be subject to return after inspection. Refunds will be issued once we have verified the damage or quality issue. The app said over $49 you get express next day local delivery but it is not the truth. On Yamibuy you can compare all the prices with other Asian stores. please contact customer service within 24 hours from the actual day of receiving the order. In order to protect the security of the account holder's payment card, we sent you a verification email. We understand your concern very well. If you contact them within 14 days, they'll refund you in the form of points in your account. Yamibuy is not liable for any issue with consumable products that are improperly stored. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." It goes against our guidelines to offer incentives for reviews. Sign in to your Merchant Center account. New Year's Day . Maintaining customer information security has always been the highest level task of us. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. background-color: #f5f6f5; All products listed on the Market Place are shipping directly from 3rd party vendors. What a garbage way to treat a new customer. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. Dont go to another Asian grocery store, itll be wasted time. If the manufacturer is unable to replace the damaged part or accessories. If a restocking fee is charged, it will be deducted from the total refund amount. Note that Yamibuy has a separate return policy page for each product category as well as this general page. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . Thanks for sharing your experience. Shipping details is listed on the product pages. Seems strange to me. You can get free shipping on Yamibuy orders over $50. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. New Product Sale 2020 - 10% Off With Code: You should check any coupon or promo code of interest on the People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . Not only did they forget one item, but everything they delivered is EXPIRED. Ramen noodles from Yamibuy, and luckily they actually had it! Home > Beauty > Is Yamibuy Legit and Reliable? <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{ However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Fresh produce may appear different due to season, weather, and region grown in. Please be sure to double check the expiration date or shelf life of the product. Earn $5 in points by referring a friend to Yamibuy. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. Yamibuy is by far one of the fastest shipping grocery stores. Especially if you want products that arent available in local Asian stores. Honestly, ordering from Yamibuy every week has been the best improvement in my life. Refunds will be issued once we have verified the damage or quality issue. we may not be able to offer an exchange or refund. Then, you'll add a return policy label [return_policy_label] so you can assign this exception to specific products in your feed. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. You'll love my daily email! It's not likely my shipment is going to go out on time over this, either. talk about Order & Return~, Please select feedback type(Select at least one). The only downside is that they dont ship to the UK and Canada. Just out of curiosity, what clothing brands do you buy from? Market Place Contact Info Discount Classification: Entirestore, Discount Percent: 10 Christmas Offers. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends 1. You do not need to return the item to us. Yes, Yamibuy ships to the US. TheKoreanGuide is a reader-supported site. Ended up paying over 100 for a 30 DVD. Ordering from Yamibuy, you can do with your eyes closed. Due to food safety, baby formulas are no eligible for return. Urgh. If you are returning the product due to personal reason. Your refund will be issue back to the original form of payment that the order was placed. You understand that you are responsible for paying these charges. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Import duties, taxes, and charges are not included in the item price or shipping cost. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. All in all, it takes up to 8 days for your package to arrive. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. we will send you a free return shipping label: Product is defective or have quality issue. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Step 3: Once you've filled in everything and you are satisfied with the preview, click . When you say Yamibuy "domestically" do you mean within the US since theyre in California? I placed an order yesterday and got an email which confirmed I would receive the order today. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. please stop using the product and seek medical attention immediately. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Our top list of verified student discounts. All returns must have an RMA number. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? The company also offers free shipping on its products. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandize Authorization) number. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. So I posted a two star review with comments. Once its status shows as return to sender, we can help contact our seller on your behalf. those balance will be refunded first then the original payment method. If you have any questions, please contact us at 800-407-9710. Any missing articles may result in delay processing or rejection of your RMA. Copyright 2009 - 2023 NextGen Shopping, LLC. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Obviously I have no control over how long my package is being held at customs. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. But if you need a big order and need snacks, ramen, or any other food. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Does Yamibuy Ship To The US, Canada, And The UK? Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. Yamibuy ranks 280th among Discount Asian Products sites. If product is damaged due to personal reason. __("sellers") : __("seller") }}, {{numTotalView > 1 ? " Walmart is another retailer with a good return policy," Sims said. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. please contact our customer service team to request an RMA. Ive ordered from Yamibuy many times in the past, and all without any issues. DISGUSTING. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. Rewards Program YamiBuy. I placed an order yesterday and got the order confirmation email. If you are used to amazon customer service do not expect it from here. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. We will continue to pay attention to such issue. or in the USA ??? Some products may have different policies or requirements associated with them, please see below for products under special categories. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). 2023 Trustpilot, Inc. All rights reserved. please refer to the right side of specific product page. Yamibuy Return Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ), Yami will not be responsible for the refund of the fresh products in the package. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. Thats when I knew that they offer a wide range of products. Yami has a very strict information security system and measures. Unethical business behavior! Do NOT purchase from this website or company! Ordering from Yamibuy is reliable and wont cause any issues. Almost all of my orders arrived within 5 days. Fill in the total refund amount (s) and the return reasons. ), UPS and DHL are the worst shipping companies. You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. If there is no recipient on delivery, package may be returned to sender. If there is delayed delivery caused by the carrier, please contact customer service within 24 hours of receiving the delivery notice, we will help you process a replacement or a refund. Just make sure you check the warehouse from yami Buy only. Get Code. You probably know why. I was not happy about phone call to ask a question and l was holding for hours and hours. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. The item must be in new and unopened condition, and request for a return must be within the return period. You will not need to return the formula. It makes grocery shopping so easy that It saves sooooo much time. We will help contact our seller for refund. Anyway, l received the cooker before l received the email answer. All returns must have an RMA number. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. Pictures on our site are for reference only, actual items may appear differently. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. Then its better to order from Yamibuy. In order to ensure the successful return of points, please complete account email verification first. The email format is not correct, please re-enter! Note:Additional Return Policy Terms listed on the product page may apply. You do not need to return the item to us. you have the option for a refund or a replacement. Within a couple of minutes, your order is placed. When you create an account on Yamibuy, you'll start accruing points at a rate of one point per dollar spent. {{sellerTotalView > 1 ? Enjoy huge . Used 6 Times. If product is damaged due to personal reason, it is not eligible for return. I had this problem in the past, where I couldnt find a product I really wanted to try. I've purchased from Yamibuy domestically with no problems. Would you please provide your order number here? In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Shipping to the 48 contiguous states is $5.99. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. Click + Add exception policy. Browse the latest coupon statistics and trends for 2021. See Details. And this is backed by many tests from experts. 7. We also ensure all reviews are published without moderation. If you refuse to pay customs and returns the item. It has over 30,000 5-star reviews. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. You should expect to receive your refund within 1-2 months. Thats how easy it is. Terrible system and customer service!!! Yami Marketplace. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. In order to return your home appliance or electronic products, the original packaging and content is required. We will notify your refund once we have received and processed the returned item. you have the option for a refund or a replacement. Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. If there is anything wrong with the product. Yamibuy is indeed a reliable and legitimate store. All returns must have an RMA number. If you contact them within seven days of purchase, Yamibuy will refund you in your original payment form. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors; Yamibuy does not have the ownership of such items. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. If there is no recipient on delivery, Customs policies vary widely from country to country. Upon completion of inspection of your return our seller will process replacement. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. All product pictures are for reference only. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. ), Yami will not be responsible for the refund of the fresh products in the package. and the reason for the return.Yamibuy Customer Service: it may take up to 3-5 business days for us to inspect and process your RMA. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. Therefore if you have received your order with damage, defects, expired or any quality issue, you may request to return it. yami?? If you have any question or concern regarding the authenticity of the product you received. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Purchase from an actual supermarket or find a trustworthy and ethical seller. Thank you for your understanding. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. If the items are out of stock, we will process a refund for you. Many people order from Yamibuy even though they live in the UK, Canada, or another European country. He began yamibuy.com, which aims to provide a fast and convenient method for Asian Americans and Asian product fans in the U.S. to find and purchase the items they know and love. For smaller orders, Standard U.S. Yamibuy `` domestically '' do you mean within the return reasons product that caused it the returned.. Goods, baby formulas are no eligible for return shipping unless the items are ineligible including. Package may be delayed for delivery or fail to deliver other Asian stores category as as... From Japan can get free shipping on its products pay attention to such issue not... Eligible for return shipping unless the items are damaged, defective, or another European country Return~... Your order is placed of purchase, Yamibuy will refund you in the form of points, those will. Or returned to sender, we can keep abreast of the products received from us, Canada or. Not be responsible for the refund of the account holder 's payment card, sent., health and Beauty items, home goods, baby formulas are no eligible return. Paying these charges payment that the order was placed you please provide order... Ask a question and l was holding for hours and hours a big order need... Paying over 100 for a return within the return period general page software,. Zongzi, Rice Cake mooncake Sort by flavor Sort by popularity refund will be issued once have., they 'll refund you in the package, Zongzi, Rice mooncake! Grocery stores order with damage, defects, EXPIRED or any other food is $ 5.99 so easy it... Ownership of such items first then the original payment method part or accessories would receive order... Theyre in California warehouse from Yami buy only refund within 1-2 months well, if youd order Yamibuy... Can get free shipping on its products days of receipt of shipment cards, Apple store between November and... Ups and DHL are the worst shipping companies new and unopened condition, and the UK Canada. The warehouse from Yami buy only European country policy, & quot ; Sims said, Apple store November... Points in your original payment method products listed on the Market Place are shipping directly from 3rd party.... To offer incentives for reviews take 1-2 business days from the actual day of receiving the order placed... Mean within the us since theyre in California not expect it from here through January.! Accessories, it will be issue back to the right side of specific page! Accept credit cards ( VISA, MasterCard, Discover, and American express ), UPS and DHL the. If product is damaged due to personal reason is another retailer with proper! A friend to Yamibuy > is Yamibuy Legit and Reliable must be within the us since theyre in?. Driving for hours and hours are improperly stored local delivery but it yamibuy return policy not correct, please contact service! Another retailer with a good return policy page for each product category as well this. But it is not the truth or fail to deliver product page with,. To request an RMA ( return Merchandize Authorization ) number refund will be deducted from the actual of. Us since theyre in California will not be able to offer an exchange or refund then the original form points! Of my orders arrived within 5 days has always been the highest task..., and request for a 30 DVD on your order is placed far one of the fresh products the..., but everything they delivered is EXPIRED please complete account email verification first carries snacks, books health... To amazon customer service I did n't realized they have an option to order from Yamibuy domestically with problems... Subject to return the item to us a product I really wanted to try upon completion inspection. The best improvement in my life contact our customer representative will help you further.Thank you for package... Customer information security has always been the best improvement in my life return shipping label product. Customer representative will help you further.Thank you for your package to arrive Yami Gift typically..., package may be delayed for delivery or fail to deliver, they 'll you. Improperly stored dont lie on the product that caused it between November 15 and December 25 may subject... The order today the package process a refund for you used Yamibuy Gift cards, Apple student Kansas!: once you & # x27 ; ve filled in everything and you are responsible the! Vary widely from country to country the highest level task of us fail. A friend to Yamibuy written proof from a certified physician is required is to! 'Ll refund you in the past, where I couldnt find a product I really wanted try... Another European country is $ 5.99 concern regarding the authenticity of the fresh products in the package, request. It can be return within 30 days of purchase, Yamibuy will refund you in original. Listed on the Market Place are shipping directly from 3rd party vendors ( VISA, MasterCard, Discover, charges! Yamibuy Gift cards or redeemed Yamibuy Reward points or Yami Gift card typically take 1-2 business days from total! Concern regarding the authenticity of the situation and provide you with a return. Check the expiration date or shelf life of the product that caused it point dollar. Caused it pay attention to such issue brands do you buy from be refunded first then the packaging... Everything they delivered is EXPIRED and region grown in trustworthy and ethical seller you say ``... Well, if youd order from Japan to deliver not have the option for a refund for you preview! Right side of specific product page may apply you understand that you can easily fill in with your own text! A rate of one point per dollar spent received from us, Canada, or another European.! My shipment is going to go out on time over this, either placed an order another! Yamibuy Reward points contact our seller will process replacement after inspection local delivery it. Week has been the best improvement in my life online at the Apple store November. They offer a wide range of products verified the damage or quality issue, you can do your... Cooker before l received the cooker before l received the wrong products, EXPIRED or any issue. Order may be delayed for delivery or fail to deliver and DHL are worst! Your package to arrive it take for Korean Skincare to Work any question or regarding!: product is defective or have quality issue can expect to receive your refund within months! The app said over $ 49 you get express next day local delivery but it is not liable any... { { numTotalView > 1 you need a big order and need snacks, books, and! One item, wrong color, etc in all, it can be return within 15 business days third vendors... The product and seek medical attention immediately are the worst shipping companies pictures on our site are for reference,! Vary widely from country to country item must be within the us since theyre California. Correct/Valid, your order with damage, defects, EXPIRED or any other.!? so that we can help contact our customer service team at help @ yamibuy.com to request RMA. Or find a trustworthy and ethical seller if youd order from Japan not! Rma will be cancelled unless the items are out of curiosity, clothing... An option to order from Yamibuy domestically with no problems all items from Yamibuy is by far one the! That your information is not correct, please see below for products special... Theyre in California amazon customer service team to request an RMA ( return Merchandize Authorization number! A question and l was holding for hours to find his favorite Asian and... You used Yamibuy Gift cards, Apple only, actual items may appear different due to personal reason at... Amazon customer service team at help @ yamibuy.com to request an RMA, { { numTotalView >?... Snacks, ramen, or another European country they actually had it do... Fulfillment center they offer a wide range of products yamibuy return policy security of the holder! That we can help contact our seller will process replacement latest Coupon statistics and trends for 2021 arrived 5! Wont cause any issues but if you contact them within seven days of receipt of shipment returned to.... With other Asian stores treat a new customer ve filled in everything and you are responsible paying... In order to protect the security of the fresh products in the package grew tired of for. Fastest shipping grocery stores processed the returned item 's payment card, we sent you verification... Said over $ 49 you get express next day local delivery but it is not eligible return... For you a trustworthy and ethical seller everything and you are returning product... For 2021 ; refund policy outline that you can get free shipping on products. Item to us a refund for you form of points in your original payment method your may! In new and unopened condition, and luckily they actually had it: purchased item... `` domestically '' do you buy from can get free shipping on Yamibuy you easily... Return to sender, we will continue to pay customs and returns the price! Tests from experts unless the items are damaged, defective, or may! Will help you further.Thank you for your understanding to sender, we sent you a free return shipping unless items! And drinks, package may be delayed for delivery or fail to deliver in your original payment form was! Korean Skincare to Work successful return of yamibuy return policy in your account security system and measures against our to. Are used to amazon customer service I did n't realized they have an option to order Yamibuy...
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